Shipping Policy

1. Order Processing

Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Verification
Before shipping, all orders are checked for payment authorization and order accuracy. If any discrepancies arise, we will contact you via email.

2. Shipping Rates and Estimates

Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. Rates vary depending on the shipping method, destination, and total order weight/volume.
Free Shipping (If Applicable)
If you offer free shipping over a certain amount, include details here for example:
We offer free standard shipping on orders over RsX within India.
International Shipping
If you ship internationally, include regions you serve and any important details, such as possible customs fees:
We ship to select international locations. International customers are responsible for any import duties, customs fees, or taxes that may apply to their orders.

3. Shipping Methods and Delivery Estimates

Below are general estimates for our shipping methods (these do not include processing time):

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–21 business days

Actual delivery times may vary due to factors beyond our control (e.g., weather, carrier delays, customs processing).

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your shipment on the carrier’s website or via the tracking link provided.

5. Address Changes

Please ensure your shipping address is correct at checkout. If you need to make a change, contact us immediately. We’ll do our best to update the address before your order is shipped, but we cannot guarantee any changes once the order is in transit.

6. Missing or Lost Packages

If your package is lost or delayed, please contact us at kettofitzindia@gmail.com with your order details. We will work with the shipping carrier to resolve the issue as quickly as possible. Once a package leaves our facility and is in the carrier’s possession, we are limited in the support we can provide, but we will always do our best to assist.

7. Damaged or Defective Items

In the rare event your order arrives damaged or defective, please email us as soon as possible at [Your Contact Email] with photos of the condition. We address these on a case-by-case basis and will make every effort to find a satisfactory solution.

8. Contact Us

If you have any questions or concerns regarding your order, feel free to reach us at:

Email: kettofitzindia@gmail.com
Phone: +917418263937
Hours of Operation: All Day 10AM TO 5PM

Thank you for choosing Kettofitz. We appreciate your business and strive to deliver an excellent shopping experience from start to finish.